REAL PEOPLE, REAL COVERS

Real People, Real Covers

Our reputation isn’t something we can buy, it can only be earned based on the quality of the covers we sell and how we serve our customers.

So we’re sharing stories and photos from our customers, because to us that vote of confidence counts for more than anything.

Our March Mayhem Contest Winner

This year, we ran a March Mayhem contest to see which of our customers could successfully select the winner of the NCAA Championship. This year's winner was Tom Peltz, who won an American Armor Ripstop Truck Cover. Here's Tom's response to receiving his prize: Good Morning Jordan.
The cover arrived on Friday, and I was very surprised to see a security cable, storage bag, and microfiber towels.  Again Thank You very much, and thank you to Empire Covers!  My truck feels very cozy. Best regards. Tom Peltz
Congrats Tom, we hope your truck and everything else you cover stays cozy for years to come.

A-1 Customer Service

I recently wrote a review about the awful RV cover we had purchased. I was contacted by Yvonne in customer service wanting to know what could be done to rectify the complaint. She was amazing. They have sent us the next level of cover along with not having to return the pieces of the old one. Fingers crossed that this is a much better product.

A Model for Other Businesses

I just want to send a confirmation email to say that all personnel and related business conversations have been without a DOUBT the very best I’ve ever experienced! Your company and employees should be a business model for other businesses! All personnel were truly professional, caring and kind! I do wish other businesses were to follow Empire’s professionalism! I will be buying chair covers in the future and WILL get them from EMPIRE! Please share this with ALL employees in the customer service department because ALL deserve high accolades! I will share with any and all who might desire your products. Regards, Don Mattingly

Out of the Park

I wanted to take a minute to express my sincere gratitude for the help your customer rep Michelle P.

I had placed an order earlier today and I had went back online to show someone the cover that I had purchased. They usually follow what I do and they wanted to order the same. While I was online Michelle P had asked if she could help.

And that she did, I gave her the discount that was sent to my email address and she had told me that the code was not coming up in the system. I thought oh well I needed the cover anyway.

But not Michelle P., nope she didn't just push it aside. She applied a discount, and I was very surprised. I am a fleet manager for a Dodge dealership and as a matter of fact I built the fleet department that I run.

Trust me, this young lady is what customer service is all about. I think she deserves a pat on the back from her management team and if you could please let me know that it was done.

Because of her just this afternoon alone there were 8 more people here checking out your site. You just never know who you’re talking to and that young lady hit a home run there.

Thank you Michelle P.

‎Awesome Products!

Bought a cover for my 23ft Class C Motorhome, fit perfect and love the Easy access to the RV if needed Just unzip the side and in you go, how easy is that, Somone one was thinking. Also Bought a Motorcyle Cover for my 2006 Road Glide. Fits perfect, love the fact you can unzip the part by the Tour Pak and have access to your Tour Pak if need be in the winter, again, someone was thinking. Chuck Secord

Hurricane Irma

Purchased a boat cover for my Skeeter 210SX in July 2017. Decided to leave it on during Hurricane Irma, and the cover survived 94 mph gusts without a single tear or broken stitch! Thanks Empire for making a great product! Cody Gordon

New Car, No Problem

We'd like to introduce you to Walter Ropchan. Walter just purchased a 2019 Honda Insight and wanted a cover. This is a new design that Honda just released. so covers aren't widely available yet. Fortunately, we have a Size 3 cover that we were able to try on his car. Walter learned how to cover his car by assisting us with the process. He was able to see the fit and decided to place an order with us. Walter was very happy with is experience and asked us to share some pictures. Walter Ropchan  

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