Real People, Real Covers
Our reputation isn’t something we can buy, it can only be earned based on the quality of the covers we sell and how we serve our customers.
So we’re sharing stories and photos from our customers, because to us that vote of confidence counts for more than anything.
The cover arrived on Friday, and I was very surprised to see a security cable, storage bag, and microfiber towels. Again Thank You very much, and thank you to Empire Covers! My truck feels very cozy. Best regards. Tom PeltzCongrats Tom, we hope your truck and everything else you cover stays cozy for years to come.
I recently wrote a review about the awful RV cover we had purchased. I was contacted by Yvonne in customer service wanting to know what could be done to rectify the complaint. She was amazing. They have sent us the next level of cover along with not having to return the pieces of the old one. Fingers crossed that this is a much better product.
I wanted to take a minute to express my sincere gratitude for the help your customer rep Michelle P.
I had placed an order earlier today and I had went back online to show someone the cover that I had purchased. They usually follow what I do and they wanted to order the same. While I was online Michelle P had asked if she could help.
And that she did, I gave her the discount that was sent to my email address and she had told me that the code was not coming up in the system. I thought oh well I needed the cover anyway.
But not Michelle P., nope she didn't just push it aside. She applied a discount, and I was very surprised. I am a fleet manager for a Dodge dealership and as a matter of fact I built the fleet department that I run.
Trust me, this young lady is what customer service is all about. I think she deserves a pat on the back from her management team and if you could please let me know that it was done.
Because of her just this afternoon alone there were 8 more people here checking out your site. You just never know who you’re talking to and that young lady hit a home run there.
Thank you Michelle P.
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